Frequently Asked Questions
How do I contact you?
• Live Chat is the best way to get quick answers Monday-Thursday 8:30am-6:00pm EST and Friday 8:30am-5:00pm EST. If no one is online to assist you, leave a message and a specialist will get back to you within 24 hours.
• Email us your questions, comments or concerns: firstname.lastname@example.org.
• By Phone, To place an order, call us anytime at 800-520-6000. Our customer service hours are Monday-Friday 8:30am-6:00pm EST.
Will you charge sales tax to my order?
We must charge applicable state sales tax on all orders shipped to CA, IL, MI, NY, & OH.
How do I calculate shipping charges?
Shipping charges are based on your pre-tax order amount. Click here to view Shipping Information. For a limited time, shipping on orders over $500 is absolutely FREE! (Contiguous US only)
How do I place an order online?
To place an order online, simply click on a product category or search for an item by using the search function. When you’ve located the product you wish to purchase, click “Add to Cart.” When you’ve finished adding items to your cart, click on “Shopping Cart” at the top of the page and follow the instructions to check out. You will be prompted to enter payment and shipping information at this time.
Can I return or exchange my purchase?
Yes, with our 60-Day No Hassles Return Guarantee, it’s easy. Click here to view our complete Returns & Exchange policy.
How can I track the status of my order?
You will receive an order confirmation e-mail when you place your order. You may also click here to manage your account.